FAQ
Q: Can you provide R&D service?
A: yes , we can ; we have a professional team who can do this
Q: How about the after-sales service?
A: within the period of warranty, we can send free replacements parts or change new ones
Q: How to install the goods?
A: we can send installation drawings or video; or our engineers can do the installation for you
Q: How about the Quality Control?
A: All products are manufactured in accordance with national standards; we have ISO 9001 Certificates ; before delivery, our QC department people will do 3-5 times quality checks
Q: How can I get a sample from you?
A: after pay, we can send you by express, such as, Fedex, DHL, UPS and so on
Q: How long is the lead time?
A: 1. 3 days for the samples; 14 working days for the mass production
Q: How do I purchase your goods?
A: Pls contact our official e-mail (miko@tunto.cn) or send inquiry according to this website
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